We're here to help
Whether you have a question about domains, need technical help, or want to discuss an enterprise plan — the right team is one click away.
Support
Browse our Help Centre or open a support ticket. Our team monitors tickets around the clock.
Sales
Questions about plans, volume pricing, or reseller arrangements? Our sales team is ready to help.
Billing
Invoice requests, payment issues, or account upgrades — contact our billing team directly.
Not sure where to start?
Fill in the form and we will route your message to the right team. We aim to respond to all enquiries within one business day.
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Locations
Our offices
Airfree Clouds operates globally with infrastructure and staff across three continents.
Sydney
HQFrankfurt
Singapore
Response times
When to expect a reply
We publish our response time commitments so you always know what to expect.
| Team | Channel | Target response | Coverage |
|---|---|---|---|
| Technical Support | Ticket system | 4 hours | 24 / 7 |
| Sales | Email / Calendar | 2 hours | Mon–Fri 9–6 AEST |
| Billing | 8 hours | Mon–Fri 9–6 AEST |