We are here to help
Choose the support channel that matches your plan. We aim for real, helpful responses — not auto-replies.
Support channels
How to reach us
Support level depends on your plan. All plans receive human responses — no chatbot.
Community Forum
Ask questions and get answers from the Airfree Mail community. Monitored by our team Monday to Friday.
Email Support
Submit a ticket at support@airfreemail.com. We respond within 24 hours on business days.
Priority Support
Business subscribers get priority queue access with same-business-day response. Available Mon–Fri, 9am–6pm AEST.
Dedicated CSM
Enterprise customers get a dedicated Customer Success Manager, Slack channel access, and custom SLA commitments.
General support
support@airfreemail.comSales & enterprise
enterprise@airfreemail.comAbuse & security
security@airfreemail.comSend us a message
For general enquiries that do not require an account login. For account support, please email us directly.