1. Purpose

This Acceptable Use Policy (“AUP”) sets out the rules for using Airfree Mail. By using the Service, you agree to comply with this AUP in addition to our Terms of Service. Violations may result in suspension or termination of your account without notice.

2. Prohibited — spam and unsolicited mail

You must not use Airfree Mail to send unsolicited bulk email (spam) of any kind. This includes:

Sending email to recipients who have not opted in to receive it from you
Purchasing or renting email lists and sending to them
Sending mail that falsifies the sender, subject, or headers
Operating as an open relay or proxy for spam
Using harvested or scraped email addresses

Airfree Mail is provided for personal and business correspondence. It is not a bulk email or marketing platform. Use a dedicated email service provider for mass marketing campaigns.

3. Prohibited — illegal and harmful content

Content that is illegal under the laws of Australia or your jurisdiction
Child sexual abuse material (CSAM) or content that exploits minors — zero tolerance, immediate termination and referral to authorities
Malware, ransomware, phishing kits, or exploit code
Threats of violence or harassment directed at individuals
Content that incites hatred based on race, religion, gender, sexuality, or national origin
Fraudulent, misleading, or deceptive content

4. Prohibited — system abuse

Attempting to gain unauthorised access to Airfree Mail systems or other users’ accounts
Denial-of-service attacks against Airfree Mail or any third party
Mining cryptocurrency using Airfree Mail infrastructure
Automated scraping of Airfree Mail user data
Sharing account credentials with others not authorised on your plan

5. Volume and sending limits

Free accounts are limited to 100 outbound emails per day, Start to 500, Business to 2,000 per seat, and Professional to 5,000 per seat. For higher-volume or bulk sending, use Airfree Send (billed per 1,000 emails). Limits protect deliverability for all users — contact us if your legitimate use case requires more.

6. Enforcement

We may investigate suspected violations of this AUP and take action including warning, temporary suspension, or permanent termination. We report criminal activity to appropriate law enforcement authorities. We cooperate with abuse complaints filed by recipients of email sent through our platform.

7. Reporting abuse

To report abuse, spam, or illegal content originating from Airfree Mail accounts: abuse@airfreemail.com. We take all reports seriously and respond within 24 hours.

8. Governing law

This AUP is governed by the laws of New South Wales, Australia and forms part of the Terms of Service.