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Accessibility Statement

Last updated: 1 January 2026 · Airfree Mail Pty Ltd

Our commitment

Airfree Mail Pty Ltd is committed to ensuring Airfree Mail is accessible to all users, including people with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA for all our web interfaces.

Conformance status

Airfree Mail is partially conformant with WCAG 2.2 Level AA. “Partially conformant” means that some parts of the content do not fully conform to the accessibility standard. We are actively working to address known gaps.

What we have done

  • All images have descriptive alt text or are marked as decorative where appropriate.
  • All form inputs have associated labels.
  • We provide keyboard navigation throughout the webmail interface, including Gmail-compatible shortcuts.
  • Colour contrast ratios meet or exceed WCAG 2.2 AA requirements in both light and dark themes.
  • Focus indicators are visible on all interactive elements.
  • The webmail interface is compatible with NVDA, JAWS, and VoiceOver screen readers.
  • We support browser zoom up to 200% without loss of content or functionality.
  • Time-sensitive content (such as video calls) provides alternatives for screen reader users.

Known limitations

We are aware of the following limitations and are working to resolve them:

  • The rich text editor (Compose) has limited screen reader support for formatting toolbar options. A plain text compose mode is available as an alternative.
  • Drag-and-drop file upload in Drive does not have a keyboard-accessible alternative on all browsers. Files can be uploaded via the “Choose files” button instead.
  • Video Meet captions are available but require manual activation and are not yet available in all languages.

Feedback and contact

If you experience an accessibility barrier when using Airfree Mail, please contact us at accessibility@airfreemail.com. Include a description of the barrier and the assistive technology you are using. We aim to respond within 5 business days and to provide an accessible alternative within 14 business days where one exists.

Enforcement procedure (EU)

If you are located in the European Union and are not satisfied with our response, you may contact the relevant national enforcement body in your country under the Web Accessibility Directive (EU) 2016/2102.

Technical information

Airfree Mail is built with React and Next.js. We rely on WAI-ARIA attributes for semantic structure and use native HTML form elements wherever possible. We conduct accessibility audits using axe DevTools and manual testing with NVDA on Windows and VoiceOver on macOS and iOS.

Applicable legislation

This statement is prepared in accordance with the Web Accessibility Directive (EU) 2016/2102, the Disability Discrimination Act 1992 (Australia), and the WCAG 2.2 standard published by the W3C Web Accessibility Initiative (WAI).